• SHOP POLICIES •
Processing Time
Our current processing time is 3 to 5 business days.
For more information on processing time, shipping, etc please see our FAQ
Refunds and Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
* Gift cards
* Downloadable digital files
* Sale Items and Mystery Grab Bag Items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted at the discretion of the Lorelai and Lottie Team:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lorelaiandlottie.com
Sale Items and Mystery Grab Bag Items
Only regular priced items may be refunded, unfortunately sale items and Mystery Grab Bag Items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lorelaiandlottie.com with your order number and pictures of the defective item and we will do our best to rectify the situation as quickly as possible.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please contact us at hello@lorelaiandlottie.com for address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item please consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item and are not responsible for items lost in the mail.
Lorelai and Lottie LLC
628 Michigan Ave
Studio 4
Jeffersonville, IN 47130
Hello@lorelaiandlottie.com